Booking & Payments

A request submitted through the website is not a confirmed appointment until Mama Lama confirms the date, time, scope, and price by email or through the booking system. Availability is subject to team scheduling, travel time, service duration, and the service area.

Current package and add-on prices are displayed on the website and may be updated before a booking is confirmed. Options marked “from” are starting prices. The estimate may change if the actual scope, cleaning condition, pet hair, requested time, or other material fact differs from the information provided.

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• Kids’ Activities – Craft Time $25; Play-Doh Time $20; Craft + Play-Doh $35; Seasonal Craft from $25.

• Home & Laundry – Inside Refrigerator $45; Inside Oven $45; Inside Kitchen Cabinets from $50; Extra Bathroom $30; Extra Bedroom $20; Change Bed Linens $15/bed; Extra Laundry Load $25.

• Condition & Time – Heavy Pet Hair from $30; Heavy Cleaning from $50; Additional Team Time $85/hour, when scheduling allows.

Prices may be displayed before applicable taxes unless stated otherwise. Florida Department of Revenue guidance generally treats cleaning of residential facilities as non-taxable, while nonresidential cleaning services may be taxable. The tax treatment depends on the location and nature of the service, so the checkout configuration must be confirmed with the company’s tax professional before launch.

At the initial test-launch stage, Mama Lama may accept a request without immediate payment. If online payment is enabled, the customer will be shown the amount due, payment method, taxes if applicable, and any recurring-payment terms before completing the transaction. Payment processing is handled by the selected payment provider under its terms.

No subscription or automatic renewal is created unless the customer expressly enrolls through a clearly labeled flow that discloses the recurring amount, billing frequency, renewal terms, and cancellation method. Subscription terms must be activated only after legal and payment-provider review.

The customer should contact Mama Lama as soon as possible at mama.lama.cle@gmail.com. The applicable cancellation window, late-cancellation charge, rescheduling rules, and no-show rule will be shown before confirmation and in the booking confirmation. If no separate window is shown, Mama Lama will apply the reasonable written policy provided with the confirmed order.

Approved refunds are returned through the original payment method when practicable. Processing times depend on the payment provider. Services already performed, non-refundable third-party fees, and charges caused by inaccurate information may be excluded where permitted by law and the confirmed policy.

If the actual condition materially differs from the selected M/L/XL level or the customer requests additional work, Mama Lama will communicate the additional charge when reasonably practicable. The customer may decline additional work, except for necessary safety or minimum-service adjustments.

After submission, the customer receives an email with the request or booking status, selected package, add-ons, date/time or pending-confirmation status, estimated/confirmed price, and next steps. The customer must review the confirmation and report errors promptly.

Questions, changes, cancellations, and payment issues: mama.lama.cle@gmail.com.