Terms of Service
Mama Lama LLC | Parma, Ohio
Effective date: October 5, 2026
1. Agreement
These Terms of Service (“Terms”) govern access to the Mama Lama website and the purchase or use of our childcare support, home-help, cleaning, laundry, organization, and children’s activity services (the “Services”). By using the website or accepting a booking, you agree to these Terms and the documents incorporated by reference, including Booking & Payments, the Client Service Agreement, and the Disclaimer.
2. Service Model
Mama Lama may send two helpers to a customer’s home: one may focus on home support and the other may provide childcare support. The actual staffing, tasks, duration, and availability depend on the selected package, confirmed booking, team availability, and safety considerations.
3. Packages and Scope
Package Mom’s Reset — 3 hours • 2 helpers. Practical home reset and childcare support, subject to the confirmed priority list.
Package Mom’s Relief — 5 hours • 2 helpers. Additional time for cleaning, laundry, organization, childcare, and agreed household tasks.
Package Mom’s Full Reset — 8 hours • 2 helpers. Full-day support based on the customer’s Mama’s Priority List; one eligible children’s activity may be included as stated on the website.
The website’s package checklist and the confirmed order control if there is a conflict. “Swap It” means the team may substitute an agreed task of comparable time when the customer requests it and the task is safe and within scope.
4. Childcare Boundaries
Childcare is parent-directed support, not medical care, therapy, transportation, overnight care, or a guarantee of a particular outcome.
The parent/guardian must provide accurate information about age, allergies, restrictions, emergency contacts, and permissions.
The parent/guardian must disclose unsafe conditions, contagious illness, dangerous animals, firearms, hazards, or other relevant risks.
Medication administration, bathing, swimming, transportation, and activities outside the agreed scope require specific written approval and may be declined.
Mama Lama may pause or end a service if conditions are unsafe, information is materially incomplete, or the requested task is outside our scope.
5. Cleaning, M/L/XL and Additional Charges
The customer must select the level that best matches the actual condition of the home. M, L, and XL are workload descriptions, not a guarantee of a particular result. Heavy pet hair, heavy cleaning, unusually large quantities, inaccessible areas, or a material difference between the selected level and actual conditions may require an additional charge. We will communicate the issue when reasonably practicable before performing additional work.
6. Customer Responsibilities
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Provide lawful, safe, sanitary access to the service location and requested supplies/instructions.
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Secure valuables, confidential materials, weapons, medications, and animals as appropriate.
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Remain reachable during childcare service and provide an emergency contact.
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Review the service summary and promptly report any issue.
7. Scheduling and Cancellations
Scheduling, payment, cancellation, rescheduling, and refund rules are stated in Booking & Payments and the confirmed order.
8. Prohibited Conduct
Customers may not harass, threaten, discriminate against, sexually harass, or endanger team members; request illegal activity; record team members without lawful consent; or materially misrepresent the service conditions.
9. Disclaimer of Warranties
To the extent permitted by law, the Services and website are provided on an “as available” basis and Mama Lama disclaims warranties not expressly stated in these Terms. We do not guarantee uninterrupted availability, a particular cleaning result, or that childcare will meet every preference or expectation.
10. Limitation of Liability
To the maximum extent permitted by law, Mama Lama will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits. Any limitation does not apply to liability that cannot legally be limited, including certain willful misconduct or other non-waivable liability. The final limitation and any required carve-outs must be reviewed by Florida counsel.
11. Governing Law and Venue
These Terms are governed by Florida law, without regard to conflict-of-law rules. Subject to applicable law, disputes will be brought in state or federal courts located in Hillsborough County, Florida.
12. Changes and Contact
Contact:
Monday–Saturday, 8:00 AM–7:00 PM
6303 Gilbert Ave, Parma, OH 44129
