Cancellations

A request submitted through our website is not a confirmed appointment until Mama Lama confirms the date, time, service scope, staffing, and price by email or through the booking system. The cancellation terms that apply to your appointment will be provided with the booking confirmation.

To cancel an appointment, contact Mama Lama as soon as possible. Any cancellation deadline and any applicable late-cancellation charge will be the terms disclosed to you before you confirm the booking and repeated in your booking confirmation.

If you need to change your appointment date or time, contact us as early as possible. Rescheduling is subject to team availability, travel time, service duration, and the service area. A new appointment is not confirmed until Mama Lama confirms the revised details.

Any late-cancellation fee or no-show charge will be disclosed before the booking is confirmed. If no separate cancellation window or charge is stated in your booking confirmation, the written terms provided with that confirmed order will apply. Please review your confirmation carefully or contact us if anything is unclear.

If Mama Lama needs to cancel or change a confirmed appointment, we will contact you as soon as reasonably practicable to discuss available options. Any payment already collected for services that will not be provided will be handled in accordance with the refund terms and applicable law.

Approved refunds are returned through the original payment method when practicable. The time required for a refund to appear depends on the payment provider. Any exclusions or deductions will be applied only where permitted by law and disclosed in the applicable booking terms.

For cancellations, rescheduling requests, or questions about a charge, contact us:

• Phone: +1 216 303 0048

• Email: mama.lama.cle@gmail.com

• Monday–Saturday, 8:00 AM–7:00 PM