Privacy Policy

This Privacy Policy explains how Mama Lama LLC (“Mama Lama,” “we,” “us,” or “our”) collects, uses, stores, and discloses information through our website, inquiry forms, booking tools, email communications, careers page, and related services (collectively, the “Services”).

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Our Services are intended for parents, guardians, and adult customers. Please do not submit information directly from a child. A parent or legal guardian must provide any child-related information and must have authority to do so.

• Contact information: name, email address, telephone number, and preferred communication method.

• Service information: address where services will occur, selected package, service preferences, priority list, requested date/time, and booking details.

• Child and safety information: child age, allergies, dietary restrictions, activity preferences, outdoor-play permissions, emergency contacts, and other information a parent voluntarily provides for safe service delivery.

• Payment and transaction information: payment status, transaction identifiers, and limited payment details. Payment card numbers are processed by our payment provider; Mama Lama does not intentionally store full card numbers.

• Communications: messages, support requests, feedback, reviews, and information submitted through forms.

• Careers information: name, contact details, availability, experience, references, and application materials.

• Technical information: IP address, browser/device information, pages viewed, approximate location, cookies, and analytics data, subject to your choices and our Cookie Policy.

• Respond to inquiries and communicate about requested Services.

• Create, manage, confirm, reschedule, and document bookings.

• Use child and household information only as reasonably necessary to prepare for and provide the requested Services and respond to safety issues.

• Process payments, refunds, disputes, and accounting records.

• Improve our website, service design, scheduling, and customer experience.

• Send service-related communications and, where permitted, optional marketing communications.

• Evaluate applications and communicate with candidates.

• Prevent fraud, protect safety, enforce agreements, and comply with legal obligations.

We may disclose information to service providers that help us operate the Services, such as website hosting, Wix, scheduling, email, analytics, customer relationship, payment, accounting, and security providers. These providers may process information on our behalf and are expected to use it only for the services they provide to us.

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We may also disclose information when required by law, to protect rights or safety, in connection with a business transfer, or with your direction. We do not sell children’s information. We do not use child-related information for targeted advertising.

Mama Lama collects child-related information from a parent or legal guardian for service planning and safety. Our website is not directed to children. If we learn that a child has submitted personal information directly to us, we will take reasonable steps to delete it. The federal COPPA rule applies to websites directed to children under 13 or that knowingly collect personal information online from a child under 13; our intake process is designed for adults and parents/guardians.

You may opt out of promotional emails by using the unsubscribe link or contacting us at mama.lama.cle@gmail.com. Opting out of marketing does not stop transactional messages about a booking, payment, safety matter, or customer relationship.

Our use of cookies and similar technologies is described in our Cookie Policy. You may be able to control cookies through your browser and any consent tool we provide.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No method of transmission or storage is completely secure. We retain information only as long as reasonably necessary for the purposes described here, legal obligations, dispute resolution, accounting, and business records.

Florida privacy rights and obligations may depend on the nature and scale of the business and whether a particular law applies. Where required by applicable law, we will honor requests to access, correct, delete, or otherwise exercise rights regarding personal data. We may verify identity before responding. We will not discriminate against a consumer for exercising a right protected by law.

If a security incident requires notice under applicable law, Mama Lama will provide notice in the manner and timeframe required by law. Florida’s data-breach statute may require notice to affected individuals and regulators in specified circumstances.

We may update this Policy from time to time by posting a revised version and effective date. Questions or requests may be sent to: mama.lama.cle@gmail.com.